We are glad you decided to make a purchase from us and we want to make sure you have all the information about our shipping process.
Processing time:
We aim to process and ship all orders as soon as possible. Generally, orders are processed within 2-4 working days. However, during peak periods, processing time may be longer.
Shipping methods and costs:
Shipping to USA is completely free of charge and is provided by DHL.
Tracking:
Once your order has been dispatched, you will receive a tracking number that allows you to track your package online. Please wait up to 24 hours for the tracking information to be updated.
Delivery times:
Delivery times depend on your location and the shipping method you choose. Standard shipping usually takes 7-10 working days. Please note that delivery times may be longer during peak periods or due to unforeseen circumstances.
Customs, import duties and taxes:
All customs duties and taxes are paid. The price on the product page is the final price.
Missing or damaged items:
If your order contains missing or damaged items, please contact our customer service team within 48 hours of receiving your package. We will work with you to resolve the problem as soon as possible.
Incorrect or missing address:
It is the customer's responsibility to provide a complete and correct shipping address during checkout. This includes providing the recipient's correct name, street, house number, city, state, postcode and country. Missing or incorrect information may result in a failed delivery attempt.
If our shipping company or customer service team identifies an incomplete address, we will try to notify the customer. It is the customer's responsibility to respond to such notification and provide the information required for delivery.
When you make a purchase from us, you agree to provide accurate and complete shipping information. Failure to provide accurate and complete information may result in delays, lost packages or additional charges for rerouting or redelivery of packages.
We hope this information has been helpful. If you have any further questions about our shipping policy, please do not hesitate to contact us.
