At Shopcory, we value transparency and want to make your shopping experience as simple and clear as possible. Below you’ll find answers to the most common questions grouped by topic.
Frequently Asked Questions (FAQs)
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FAQ
Delivery times vary depending on your location and the shipping option selected at checkout.
- Processing Time: 1–3 business days.
- Delivery within the USA: 3–7 business days.
You will receive a confirmation email once your order has been shipped.
If your order has not arrived within the expected timeframe:
- First, check your order confirmation email for the tracking link.
- Then, verify the delivery address you provided.
- If you still cannot locate your package, please contact our support team at info@shopcory.com with your order number, and we will investigate the issue promptly.
Yes. Once your order ships, you’ll receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time.
Yes. We want you to be completely satisfied with your purchase.
- You may request a return or exchange within 14 days of receiving your order, in accordance with EU consumer rights.
- Items must be unused and in their original packaging.
Please review our Returns & Refunds Policy for complete details or contact us at info@shopcory.com for assistance.
Yes, we offer free standard shipping on all orders in all locations within United States.
We accept major and secure payment options, including:
- Credit and debit cards (Visa, MasterCard, Maestro, American Express)
- PayPal
- Shop Pay, Apple Pay, and Google Pay (where available)
All payments are processed through secure, encrypted payment gateways.
Yes. Your payment security is our top priority.
Shopcory uses SSL encryption and trusted payment processors that comply with PCI DSS (Payment Card Industry Data Security Standards) to ensure your financial data remains safe and confidential.
Our support team aims to respond within 24–48 business hours.
Please allow additional time during weekends or holidays.
You can reach our customer service team via:
- Email: info@shopcory.com
- Phone: +31 85 060 9461
- Contact Form: Available on our Contact Us page.
Our business hours are
Monday to Friday: 02:00 AM – 12:00 PM EST
Saturday and Sunday: 06:00 AM – 11:00 AM EST
