If you have a question about your package, we have compiled a list of frequently asked questions below. Hopefully it will be of use to you! If not, feel free to contact us!
1. How long will it take to receive my order?
The average delivery time for our parcels is 7-10 working days. We are a company that cares about the environment and wants to do our bit to make the world a better place. When we reach our minimum order quantity, we will ship all orders at once. We hope you understand this and want to help us make a difference.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number that allows you to track your package online on our tracking page. Also check your junk mail folder, as our emails can sometimes end up there. Please note that it may take several working days for the Track & Trace system to become active.
3. 10 working days have passed and I still haven't received my parcel?
We are sorry this has happened... Have you checked the Track & Trace code? It may happen that parcels are detained at customs. Please wait for another 3 days. We apologize for the inconvenience, but in 99% of cases the parcel will still be delivered. Have you waited 5 working days plus another 3 days? If so, please contact us and we will find a solution together.
4. Can I cancel or change my order?
We understand that plans can change. If you need to cancel or change your order, please contact us within 5 minutes of placing your order. We will do our best to accommodate your request, but please note that we cannot guarantee changes after your order has been processed.
5. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please contact us within 14 days of receiving your order to arrange a refund or exchange.
6. What payment methods do you accept?
We accept all major credit cards, as well as PayPal.
7. How can I contact customer service?
Our customer service can be contacted by e-mail. You can reach us by email at info@shopcory.com. You can also find our contact details on the ‘Contact us’ page on our website.
Most questions have already been answered here, so no need to contact us! Of course, if you cannot find the answer to your question, you can always contact us.
